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Our Services and Hosting Terms of Agreement

This Web Hosting Agreement is between TGSWeb Hosting and the customer/persons who use our website hosting and domain service. Please read carefully to ensure you understand our terms before purchasing any of our products or services.

TGSHostweb agrees to provide the services stated for the price agreed at any given time. We do not mislead customers with hidden costs.

No Liability

All customers are responsible for monitoring their storage space and bandwidth transfer each month. Customers who go over the limit of their account will be sent an email with the option to either upgrade their account or reduce their storage. We do hold the right to ban accounts for continuous problems. We donot refund back any money at any time a customer used up their bandwidth or disk space, customer will have to delete unused space at their own risk or they will have to wait till the next recurring month for bandwidth to restore or pay additional fee which TGSHOSTWEB will decide the fee based on the space requested for

Payment shall be made by credit card, cash, check, or bank transfer, in US dollars or NAIRA, made payableto TGSTHOSTWEB. All monthly hosting fees contracted will commence monthly billing on the first of the month after contract is received by TGSTHOSTWEB and domain is registered or transferred. The prices listed on this contract are member prices . If at any time CUSTOMER becomes a non-member, the prices will immediately be non-member pricing. All prices are subject to change with 30 day
written notice to CUSTOMER.

Our website currency is NGN and USD. YOUR particular billing cycle corresponds to the contract length that was initially chosen at setup. YOUR account will automatically renew at this length unless cancelled before hand. There is no fee for cancelled accounts that have been paid for yearly. If you cancel an account on the monthly billing cycle TGSHOSTWEB can not refund any payments made before. Note this only applied to cloud hosting customers

Server Abuse

Any attempt to undermine or cause harm to a server or customer of TGSHOSTWEB is strictly prohibited.

TGSHOSTWEB will strongly react to any use or attempted use of an Internet account or computer without the owner’s authorization. Such attempts include ‘Internet scamming’ (tricking other people into releasing their passwords), password theft, security hole scanning, etc.

Any unauthorized use of accounts or computers by YOU, whether or not the attacked account or computer belongs to TGSHOSTWEB, will result in action against YOU. Possible actions include warnings, account suspension or cancelation, as well as civil or criminal legal action, depending on the seriousness of the attack.

IMPORTANT NOTE – TGSHOSTWEB has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions shown below WITHOUT WARNING or PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below.

YOU may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailing, newsgroup spamming, upload scripts (Rappidleach), pornographic content, illegal content, copyright infringement, trademark infringement, warez sites (including links to/from), cracks, software serial numbers, proxy-relaying, link farming (the act of or by use of scripts), link grinding, link-only sites, spamdexing, FFA (Free-For-All) and/or anything else determined by TGSHOSTWEB to be unacceptable use of our services including abuse of server resources.

WEB APPLICATIONS and WEB ACCESSIBLE SCRIPTS – All web applications that are out-of-date and actively being exploited will be shut down immediately without prior notice. YOU are responsible for and should evaluate YOUR web-based applications and scripts on a regular basis to ensure their security and orderliness.

Shared hosting accounts may also be terminated if it includes the following content or have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity; promoting or providing instructional information about illegal activities; promoting physical harm or injury against any group or individual; displaying material containing obscene nudity or pornographic material

Disk Space Abuse

TGSHOSTWEB will be the sole arbiter as to what constitutes a violation of this provision. You are responsable for monitoring your disk space usage. If you need extra disk space contact us and we will be happy to help out. You can also upgrade your hosting plan from inside your TGSHOSTWEB client account.

Bandwidth Abuse

The intention of TGSHOSTWEB is to provide a large bandwidth to transfer web documents, and not an offsite storage area for electronic files. If YOU violate this condition, YOU will be notified and given 48 hours to remedy the problem. Failure to do so will result in YOU being billed for the overages.

Traffic will go unmonitored until YOU reach the amount of quota allocated to YOUR specific PLAN. TGSHOSTWEB will be the sole arbiter as to what constitutes a violation of this provision.

Acceptable Usage Policy(AUP)

Customers agree to use our services under the Acceptable Usage Policy which is here by incorporated with this agreement. Customers agree that TGSHOSTWEB hold the right to change AUP at any time to meet web hosting standards and laws. Amendments to the AUP are effective on the earlier of TGSHOSTWEB notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with TGSHOSTWEB reasonable investigation of any suspected violation of the AUP. In the event of a dispute between TGSHOSTWEB and Customer regarding the interpretation of the AUP, TGSHOSTWEB commercially reasonable interpretation of the AUP shall govern.

TGSHOSTWEB SERVICES Service Level Guarantees


If, for any reason, you are dissatisfied with our hosting services, we will refund your hosting fees at any time during the first 30 days after you have signed up for an account with us. You can email us at billing@tgshostweb.com  and receive full refund for your hosting plan within the 30-day money-back period.

Please, NOTE that domain name registrations are final and non-refundable. As changes are no longer allowed after a registration request is submitted, you should always check for correct spelling before purchasing a domain name.


99.9% Network Uptime Guarantee
TGSHOSTWEB SERVICES guarantees that your website(s) will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network and server uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where TGSHOSTWEB SERVICES has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of TGSHOSTWEB SERVICES. TGSHOSTWEB SERVICES may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.

TGSHOSTWEB SERVICES guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

a. Server Hardware Breakdown.

b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, TGSHOSTWEB SERVICES is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by TGSHOSTWEB SERVICES. Consequently, if a hardware crash provoked by the customer happens, TGSHOSTWEB SERVICES has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.


TGSHOSTWEB SERVICES guarantees 24/7 support available 365 days per year. Support is available via our online Contact Us form, via our phone lines and live chat, and the web hosting control panel integrated ticketing system. Each ticket is replied to within no more than 60 minutes after it has been opened.

Dedicated 24/7 Support For All Customers

  • 24/7 Ticketing support with 25 minutes average reply time
  • 2 Nigerian Tel and 2 US line . Support line is available till 6pm GMT+1
  1. Traffic – Each hosting plan includes prepaid monthly traffic in Megabytes. This traffic quota is shared between all sites hosted in a single account. In case that a hosting account exceeds its allowed traffic quota, it will be suspended until the beginning of next month when the quota will refresh automatically. Additional traffic is available as upgrade. Contact sales for more information.
  2. Hosted Domains – TGSHOSTWEB SERVICES’s hosting plans include domain hosting. Each hosting plan allows a particular number of domains that can be hosted.
  3. Domain Registration/Transfer – available at regular or a discounted price (depending on the chosen TLD) with the purchasing of a web hosting account. Each account can host a maximum of one discounted domain name. Domain registrations are final and are not subject to refund. More information regarding domain names can be found further in this TOS (Terms of Service), in our Domain Name Registration Agreement and in the Domain Name Dispute Resolution Policy.
  4. E-mail accounts – different number of e-mail accounts are available for setup with each web hosting plan.
  5. MySQL/PostgreSQL Database(s) – MySQL databases are included in all web hosting plans. Additional databases are available as upgrade. PostgreSQL databases can be either included or optional. Contact sales for more information.
  6. Database Storage – Each hosting account has a limit of database storage. This storage is shared between all the databases in a single hosting account. Additional database storage is available. Contact sales for pricing.
  7. IP Address – TGSHOSTWEB SERVICES’s hosting accounts do not include dedicated IP addresses, unless listed in plan features. Dedicated IP addresses can be purchased at any time as an upgrade to the web hosting service provided by TGSHOSTWEB SERVICES. Dedicated IP addresses are purchased for a period of at least one year and are non-transferable to other web hosting providers. Contact sales for more information.NB: Please note that according to IANA – the entity that coordinates the global pool of IPs, newly requested dedicated IP addresses must be used within 7 days of their allocation. So, if you request a dedicated IP address from your Control Panel and do not assign it to a host within 7 days of the allocation date, then the IP address will be taken back to the global pool of IPs. If so, you will need to re-request the IP address from the Dedicated IP Addresses section of your Control Panel.
  8. SSH – In case your hosting account does not include SSH, please contact sales department for more information on how to obtain it. Payment is accepted only in advance per year.
  9. ID Protection – This service ensures that your private contact information will not be visible in the domain’s WHOIS details. Optional for all hosting plans, but available only with certain TLDs, supporting this option.

Detailed information about all features included in our web hosting packages is available on our web hosting plan pages.


Each customer will be able to take advantage of our Installation & Troubleshooting service upgrade. It allows users to get one-time expert assistance from our technical support team or system administrators for a period of 1 hour. The Installation & Troubleshooting is intended for:

– Hacked sites cleaning and restoration service
If you find your website hacked or reported to be infected you can rely on our help getting this fixed for you. This service included a backup of the current content, cleaning and/or restoring broken files from original script installation or restore from a previous copy.

– Script, theme, plugin installation service
If you need any software installation, theme/template or even plugin installation that you do not wish to deal with, we can do it for you. We will backup the current site (if any) and complete the desired installation for you.

– Scripts troubleshooting and debugging services
In case you have an issue with a software that you are unable to handle, we can do the troubleshooting and fix it for you.

– Manual files, database or emails transfers between hosting accounts using our services. If you want to move a site or few over to another account we can handle the migration for you hassle free.

The Installation & Troubleshooting will not apply in the following cases:

– Our installation service covers only fresh installations (no upgrades). We will not perform custom work or upgrade to a recent version on an already existing scripts.
– The service will not include any configuration of the scripts beyond their installation. After the scripts are being activated and operational any further tweaking and setup is done by the client.
– We will only provide installation and troubleshooting if the hosting is provided by us on our Linux Based Servers. We do not provide the service for any Windows, Linux and MAC servers which are not powered and managed by us.
– We don-t provide any warranties and will not be held responsible for any data loss or any script, theme, plugin not operating as intended.


The term “UNLIMITED” is used to describe the amount of resources in the web hosting plans provided by TGSHOSTWEB SERVICES, which is not set to a predefined limit value (for example – unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.

In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only – all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.

Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. TGSHOSTWEB SERVICES will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer’s hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, TGSHOSTWEB SERVICES reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers’ websites, website content, electronic mail, or termination of a customer’s account according to TGSHOSTWEB SERVICES’s sole and absolute discretion.


When signing up for an account with TGSHOSTWEB SERVICES, the Customer agrees to pay for the period of one year (365 days) and abide by our Order Verification Policy. Our Sales Department will strictly scrutinize each account order and carefully processes each payment in order to ensure that no fraudulent user can take advantage of our web hosting system. In cases of PayPal and American Express credit card payments, a 12-month recurring billing cycle will apply for customer convenience. In case that a customer wants to cancel their recurring contract, they can do so from the Recurring Manager section of their Web Hosting Control Panel.

TGSHOSTWEB SERVICES will charge customers with fees based on the fee structure of our web hosting system at the time of the sign-up process. TGSHOSTWEB SERVICES reserves the right to introduce price changes to the packages when needed. This means that the current price list at our web store may differ from the pricing of your web hosting account.

Each customer of ours will be able to take advantage of the package he/she has purchased at the introductory price levels, and with one and the same set of features in the course of the whole contract period. TGSHOSTWEB SERVICES reserves the right to introduce certain changes to the packages (in the form of complementary services) to the benefit of the customers.

When you pay for a web hosting plan with a domain via credit card or PayPal, a 12-month recurring billing subscription will be created automatically for your convenience, for which you will get a notification from the payment processor. All automatic payments go through exactly 7 days before the due date so as to avoid any downtime to your websites if there is a problem with the credit card/PayPal account.

We’ll send you a reminder of the due payment at least 24 hours before the automatic charge takes place.

You can cancel the subscription at any time from your Control Panel -> My Account -> Recurring, or directly through PayPal – if it’s a PayPal account subscription.


TGSHOSTWEB SERVICES guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

  1. Server Hardware Breakdown;
  2. User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, TGSHOSTWEB SERVICES is not responsible for the downtime);
  3. Failure due to software that is not explicitly supported by TGSHOSTWEB SERVICES. If a hardware crash provoked by the customer consequently occurs, TGSHOSTWEB SERVICES is beyond the control and responsibility for the resulting downtime.

For more information, please read our Service Level Guarantees.


Our backup service is provided as a courtesy to you and therefore, TGSHOSTWEB SERVICES will be in no way held responsible for the files stored in your account. You, as a customer, agree to take full responsibility for all the files in your account and to maintain an appropriate backup of the data stored on our servers. We will back up the files located in the /www folder of your account, as well as the databases you have created. Backups are only kept for a period of 7 days. After this period, a backup cannot be restored.

General Backup: The default available backup disk storage space for each customer is 5 GB. User accounts with content over 5 GB cannot be (partially or entirely) backed up. Additional space for backup purposes is available under our Upgrade section in the Control Panel. We provide backup services only to accounts with disk space usage below the purchased backup quota limit. For example, if the purchased data backup quota amounts to 20 GB, we will back up your files as long as your account’s disk usage does not exceed the 20 GB quota limit. As soon as this 20 GB quota limit has been reached – the backup script will no longer back up any of your files.

Database Backup: Our database backup script WILL NOT back up databases, which contain more than 256 tables. Databases bigger than that take too much time and use too much of the server’s resources to be backed up.


TGSHOSTWEB (TIPGRIDCOM)  is in compliance with 17 U.S.C. § 512 and the Digital Millennium Copyright Act (“DMCA”). It is our policy to respond to any infringement notices and take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws.

If your copyrighted material has been posted on TGSHOSTWEB.COM or if links to your copyrighted material are returned through our search engine and you want this material removed, you must provide a written communication that details the information listed in the following section. Please be aware that you will be liable for damages (including costs and attorneys’ fees) if you misrepresent information listed on our site that is infringing on your copyrights. We suggest that you first contact an attorney for legal assistance on this matter.

The following elements must be included in your copyright infringement claim:
Provide evidence of the authorized person to act on behalf of the owner of an exclusive right that is allegedly infringed.
Provide sufficient contact information so that we may contact you. You must also include a valid email address.
You must identify in sufficient detail the copyrighted work claimed to have been infringed and including at least one search term under which the material appears in TGSHOSTWEB search results.
A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Must be signed by the authorized person to act on behalf of the owner of an exclusive right that is allegedly being infringed.

Contact us Here For find any Infringement on our site , providing links, details and necessary phrase


TGSHOSTWEB makes no warranties of any kind, whether expressed or implied, for our Services. TGSHOSTWEB specifically disclaims any implied waranties of merchantability or fitness for any particular purpose. TGSHOSTWEB  will not be responsible for any losses or damages resulting from delays, nondeliveries, misdeliveries, service interruption, “down time”, or Customer’s errors or omissions. In the event that through its own negligence
TGSHOSTWEB fails to provide services, TGSHOSTWEB’S total liability will be limited to the refund of Customer’s monthly service fee for the
month during which interruption occurred,  according to the actual time for which TGSHOSTWEB failed to provide services. “Down Time” for regularly scheduled maintenance of TGSHOSTWEB ’S network shall not be considered failure to provide services.
TGSHOSTWEB  shall have no liability for failure to provide services resulting from the acts or omissions of third parties.TGSHOSTWEB will not under any circumstances be responsible for consequential damages,including, but not limited to, any consequential damages arising from TGSHOSTWEB’S failure to provide Services in accordance with this agreement.
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